Release Date l October 2024
We understand that the privacy of your information is important to you, and we respect the confidentiality of the information that you provide to us. Protecting your information is an important part of maintaining trust between us and our clients and by handling information in a secure manner we build strong business relationships.
This document provides information and details about how we manage the personal information that we collect, hold, use and disclose about individuals.
The Privacy Policy applies to the Licensee and our representatives. We are bound by the Privacy Act 1988, and we manage and protect your personal information in accordance with the Australian Privacy Principles.
Sherlock Wealth Privacy PolicyContacting us about privacy
If you have any privacy related questions or would like further information on our privacy and information handling practices or are concerned about how your personal information has been collected, used or disclosed and you wish to make a complaint, please contact us.
PO Box 392, North Sydney 2059 | |
Phone | 02 8247 9900 |
admin@sherlockwealth.com | |
Website | www.sherlockwealth.com |
We will acknowledge receipt of a complaint within 1 business day, however, where this is not possible, acknowledgement will be made as soon as practicable. We will then investigate the complaint and respond to you within 30 days. Some complex matters may require an extension to thoroughly investigate the complaint and bring it to resolution. If additional time is required, we will advise you in writing.
If you are not fully satisfied with our response, you can contact an external body. In cases of privacy related complaints, this is generally the Office of the Australian Information Commissioner (OAIC). The contact details for OAIC are:
GPO Box 5218 Sydney NSW 2001 | |
Phone | 1300 363 992 |
enquiries@oaic.gov.au | |
Online | www.oaic.gov.au |
You may also direct privacy complaints related to financial advice to the Australian Financial Complaints Authority (AFCA) The contact details for AFCA are:
GPO Box 3, Melbourne VIC 3001 | |
Phone | 1800 931 678 (free of charge) |
info@afca.org.au | |
Online | www.afca.org.au |
About this Policy
We may amend or update our Privacy Policy as required by law or as our business processes or technology changes. We will post the updated policy on our website – www.sherlockwealth.com. We encourage you to check our website from time to time to view our current policy or contact us for a printed copy.